LAS VEGAS, November 11, 2021 / PRNewswire / – Customer Contact Week (CCW) returns to Las Vegas from 13-16 December in the Caesars forum. After an incredible personal event in Nashville, the flagship event for CCW, will be unparalleled with inspiring keynotes on the main stage, unique content, cutting-edge industry providers, benchmarking opportunities, dedicated CCWomen Summit, Diversity & Inclusion Summit and more.
In Nashville, CCW brought together over 350 executives and expert speakers, including C-Suites and VPs from JetBlue, Airbnb, KFC, OpenTable and many more.
In Las Vegas, CCW will feature over 100 expert speakers including:
- Daymond John, Founder / CEO, FUBU & Shark Tank Investor and Entrepreneur
- Tobias Voegtlin, CEO, Lufthansa InTouch & Head of Customer Servicing Operations, Lufthansa Group
- Whitnee Hawthorne, Vice President of Customer Support, JetBlue
- Patty Chen, Chief Operating Officer, FTD
- Shiv Dutt, VP, customer experience & innovation, spoiled chef
- Megan Merrick, VP, customer success, happier life
- James Dodkins, CX rock star
Addressing key issues and business trends related to customer contact and CX, including:
- Develop and implement world-class self-service platforms
- Transform the RPA strategy from reactive to proactive
- Career growth for contact center agents
- Percentage agent engagement strategies
- What everyone should know about the latest digital transformation trends affecting the contact center
- How to integrate automation into service experience operations
“It was amazing to bring the customer contact community back together in Nashvilleand inspiring to see the learning, exchanging ideas, networking and relationship building that took place at the event, “said Mario Matulich, Managing director, customer management practice. “More than ever, customer contact executives are looking for solutions to their biggest challenges and success stories to take with them into their own businesses. The flagship CCW has an extensive exhibition hall with over 150 state-of-the-art solution providers to enable executives to get the solutions they need improve their CX operations. “
Visit www.customercontactweek.com to view the event agenda or learn more about speaking / sponsoring / attending CCW. For the latest news and CCW developments, follow us at @custcontactweek.
SOURCE CCW: Customer Contact Week
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