Genpact will share how Zenarate’s AI coach is transforming its call center performance
PALO ALTO, California and DENVER, Dec 13, 2021 / PRNewswire / – Zenarate (https://www.zenarate.com/), the world’s leading conversation simulation solution, and Genpact will jointly host a workshop tomorrow on “Develop Top Performing Agents Through AI Conversation Simulation”. December 14th, at the Customer Contact Week (CCW) conference in Las Vegas. The session, set for 1:30 p.m. PT, will highlight how Genpact, a global services company focused on digital transformation, uses Zenarate AI Coach to create confident, high-performing agents that deliver industry-leading KPIs.
Zenarate is the world’s leading conversation simulation solution (PRNewsfoto / Zenarate)
Further information can be found at: https://www.customercontactweekdigital.com/events
The customer contact week is the world’s largest series of customer contact events and takes place in Las Vegas, Nevada (13-16 December 2021). It features cutting-edge content from an unmatched collection of top executives and business leaders in the field of customer contact and CX. CCW was founded in 1999 to give call center executives the opportunity to discuss customer service center best practices.
Workshop details:
Moderators:
Brian Tuite, CEO & Co-Founder, Zenarate
Holly Gagnard, VP – Customer Success, Zenarate
Maximum error, Global Head of Customer Service & Contact Center, Genpact
Raj Subramanian, Vice President – Digital and Analytics
The workshop will focus on the power of AI conversation simulation and how Genpact’s AI coach enables its agents to master effective call and chat scenarios with live customers by introducing the customer’s best and required practices. The session will show how the AI coach accelerates agents’ speed, closes performance gaps by 2 to 3 times, and eliminates compliance fears. The workshop participants learn how the AI conversation simulation creates self-confident, high-performing new employees before their first call and closes competence gaps in permanent agents. The workshop includes a live demo that immerses agents and viewers in conversation simulation and real-time coaching. The session demonstrates how Zenarate’s AI coach does not require any personal or account information and no IT integration for pilot or corporate deployment.
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About Genpact
Genpact (NYSE: G) is a global services company that makes business transformation real. Guided by our goal – the tireless pursuit of a world that works better for people – we drive digitally guided innovations and digitally supported intelligent processes for our customers. Driven by our experience reinventing and executing thousands of processes for hundreds of customers, including many Global Fortune 500 companies, we are driving real transformation at scale. We think with design, dream digitally and solve problems with data and analysis. By combining our expertise in end-to-end operations and our AI-based platform Genpact Cora, we focus on the details – all over 90,000. from new York to New Delhi, and more than 30 countries in between, connecting every point, rethinking every process and reinventing the way companies work. We know that redesigning every step from start to finish leads to better business results. Whatever it is, we are by your side accelerating the digital transformation to achieve bold, lasting results – because this is where transformation takes place.
About Zenarate
Zenarate’s AI coach helps leading brands develop high-performing teams with customer contact through AI conversation simulation. Zenarate’s AI coach is used daily in over a dozen countries around the world, including the United States, Canada, Mexico, Philippines, India, and Europe, and supports twelve languages. Zenarate clients include 7 of the top 10 US financial institutions, 2 of the top 5 BPOs, and health, technology and service leaders. More information is available at www.zenarate.com.
Media contact:
Terri Douglas
Catapult PR
303-808-6820
tdouglas@catapultpr-ir.com
Cision
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SOURCE Zenarate
